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Online dispute resolution platform

The EU Commission offers the possibility of online dispute resolution on an online platform operated by the EU Commission.
This platform will be accessible starting from 15 February 2016 via the external link Online dispute resolution platform for the Online Dispute Resolution Platform.

Information obligation according to § 36 VSBG (Law on Alternative Dispute Resolution in Consumer Matters).
DCS-Touristik GmbH does not participate in a dispute resolution procedure before a consumer arbitration board.

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